Does the Environmental Management System Predict TBL Performance of Manufacturers? The Role of Green HRM Practices and OCBE as Serial Mediators

Over the years, Malaysian manufacturers struggled to mitigate widened gap among three aspects of TBL performance, e.g., economic, social, and environmental. Although, economic performance is relatively elevated compared environmental based on index (EPI) data reports. Similarly, less than twenty per cent (20%) are ISO14001-certified out total registered firms in 52nd FMM directory. The must employ green HRM practices foster pro-environmental behaviour support their managers adopt management system (EMS) framework reap benefits performance. To resolve these issues, sustainability has become an essential strategy for addressing problems due consistent ecological awareness stakeholders that compels EMS organizational citizenship environment (OCBE) improve triple bottom line (TBL) This research aimed investigate impact through OCBE via a serial mediation approach manufacturing firms. A quantitative methodology was employed positivist paradigm. sample 350 respondent randomly targeted standard questionnaires. Around 248 responded with response rate 70%, which sufficient analysis. After outliers normality assessment, clean 216 were finally analysed using SmartPLS 4.0. Structural equation modelling (SEM) analysis revealed positively related OCBE, associated TBL. practices, OCBE. Furthermore, it confirmed serially mediated relationship between current study also presents vital managerial implications.